Privacy Policy

Last Updated: February 1, 2026

At Pagenflow ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our email builder service at email.pagenflow.com (the "Service").

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

• Full name
• Email address
• Password (encrypted)
• Company name (optional)
• Billing information (processed securely through our payment provider)

Content You Create:

• Email template designs and layouts
• Text content within templates
• Images and media uploaded to templates
• Design preferences and settings
• Custom code or components you build

Communications:

• Messages you send to our support team
• Feedback and survey responses
• Comments or questions submitted through the Service

1.2 Information Collected Automatically

Usage Data:

• Pages visited within the Service
• Features and tools used
• Time spent on the Service
• Dates and times of access
• Browser type and version
• Device type and operating system
• IP address and general location (city/country level)

Cookies and Similar Technologies: We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how you use the Service
• Improve performance and user experience

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

1.3 Information from Third Parties

Payment Processors:

• Transaction details (not including full credit card numbers)
• Payment method information
• Billing history

Export Platform Integrations: When you connect third-party services (like Mailchimp or Klaviyo) for template export, we may receive:

• Authentication tokens
• Account identifiers
• Basic profile information needed for integration

Important: We only use these integrations to export/upload your templates to your connected platforms. We do not send emails, access your email lists, or view your subscriber data.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Provision

• Create and maintain your account
• Process your transactions and subscriptions
• Provide access to features based on your subscription tier
• Store and retrieve your email templates
• Enable export functionality to various formats (HTML, React, etc.)
• Facilitate integrations with third-party platforms for template export
• Provide customer support

2.2 Service Improvement

• Analyze usage patterns to improve features
• Identify and fix bugs
• Develop new functionality
• Test and optimize performance
• Conduct research and analytics

2.3 Communication

• Send transactional emails (account confirmations, password resets, billing notifications)
• Respond to your inquiries and support requests
• Send important Service updates and policy changes
• With your consent, send marketing communications about Pagenflow features or offers (you can opt out at any time)

Note: These are emails FROM Pagenflow TO you about our service. We do not send emails on your behalf to your customers.

2.4 Security and Compliance

• Detect and prevent fraud
• Protect against security threats
• Enforce our Terms of Service
• Comply with legal obligations
• Resolve disputes

2.5 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Contract performance: Processing necessary to provide the Service
• Legitimate interests: Improving the Service, security, and fraud prevention
• Consent: Marketing communications and optional features
• Legal compliance: Meeting regulatory requirements

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who help us operate the Service:

• Cloud hosting providers (for data storage and infrastructure)
• Payment processors (for billing and subscriptions)
• Analytics services (to understand usage patterns)
• Email delivery services (for transactional emails)
• Customer support tools (to assist you effectively)

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Business Transfers

If Pagenflow is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your data remains protected.

3.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations (court orders, subpoenas)
• Protect our legal rights and property
• Prevent fraud or security threats
• Protect the safety of our users or the public

3.4 With Your Consent

We may share your information with third parties when you explicitly authorize us to do so.

3.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually for research, marketing, or analytics purposes.

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored on secure servers located in Northern Virginia,USA (AWS). We use industry-leading cloud infrastructure providers with robust security measures.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security audits and testing
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

4.3 Data Retention

• Active accounts: We retain your data as long as your account is active
• Deleted accounts: Data is permanently deleted within 30 days of account deletion
• Backups: Backup copies are retained for up to 90 days and then permanently deleted
• Legal requirements: We may retain certain data longer if required by law

Despite our efforts, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

5.1 Universal Rights (Available to All Users)

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your email templates and data
• Opt-out: Unsubscribe from marketing communications

5.2 Additional Rights (GDPR - EEA Users)

• Data portability: Receive your data in a structured, machine-readable format
• Restriction of processing: Request that we limit how we use your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing where applicable
• Lodge a complaint: File a complaint with your local data protection authority

5.3 Additional Rights (CCPA/CPRA - California Residents)

• Know: Know what personal information we collect and how we use it
• Delete: Request deletion of personal information (with certain exceptions)
• Opt-out: Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination: Not be discriminated against for exercising your rights
• Correct: Request correction of inaccurate personal information

5.4 How to Exercise Your Rights

To exercise any of these rights:

• Email us at: hello@pagenflow.com
• Use the account settings page within the Service
• Contact our support team

We will respond to your request within 30 days (or as required by applicable law).

6. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at hello@pagenflow.com, and we will promptly delete such information.

7. International Data Transfers

If you access the Service from outside Cameroon, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent protection
• Your explicit consent where required

8. Third-Party Links and Services

The Service may contain links to third-party websites or allow you to export templates to third-party platforms. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies:

Common Third-Party Services:

• Payment processors (Stripe, PayPal, etc.)
• Template export platforms (Mailchimp, Klaviyo, SendGrid, Brevo, etc.)
• Analytics services (Google Analytics, etc.)
• Cloud storage providers

Our role with export platforms:

• We provide integrations to help you export templates
• We use authentication tokens to upload templates to your connected accounts
• We do not send emails through these platforms on your behalf
• We do not access your subscriber lists or email analytics
• What you do with templates after export is governed by that platform's policies

We are not responsible for the privacy practices of third parties.

9. Pagenflow Marketing Emails vs. Your Use of Templates

9.1 Marketing Emails FROM Pagenflow

If you opt in to receive marketing communications from us:

• We may send you updates about new features, tips, and offers about Pagenflow
• You can unsubscribe at any time using the link in every email
• We will not send marketing emails without your consent (where required by law)

9.2 Your Use of Exported Templates

Critical distinction - please read carefully:

Pagenflow is a template builder only. We do not send emails on your behalf. Here's what that means:

What Pagenflow does:

• ✓ Provides tools to design email templates
• ✓ Exports templates as HTML, React code, or to email platforms
• ✓ Stores your template designs

What Pagenflow does NOT do:

• ✗ Send emails to your customers or subscribers
• ✗ Manage your email subscriber lists
• ✗ Track email opens, clicks, or deliverability
• ✗ Handle email compliance on your behalf

Your responsibilities when using exported templates:

If you use templates you've created with Pagenflow to send emails, you are solely responsible for:

• Complying with email marketing laws (CAN-SPAM Act, GDPR, CASL, etc.)
• Including proper unsubscribe mechanisms in your emails
• Honoring opt-out requests promptly
• Providing your physical mailing address (if required by law)
• Obtaining consent to email recipients (where required)
• Maintaining your own privacy policy for email subscribers
• Choosing an email service provider (ESP) to actually send your emails
• Ensuring templates render correctly before sending

Email platforms you might use: After exporting from Pagenflow, you'll use services like:

• Mailchimp, Klaviyo, SendGrid, Brevo, etc. (for sending marketing emails)
• Gmail, Outlook, Apple Mail, etc. (for personal or transactional emails)

Those platforms have their own terms, privacy policies, and compliance requirements that you must follow.

Our limited role:

• We may provide export integrations to email platforms for your convenience
• This Privacy Policy only covers data you provide to Pagenflow
• We don't see or control what happens after you export your templates

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies:

• Required for the Service to function
• Authentication and security
• Load balancing and performance

Analytics Cookies:

• Help us understand how users interact with the Service
• Measure traffic and usage patterns
• Identify popular features

Preference Cookies:

• Remember your settings and choices
• Customize your experience
• Save your design preferences

10.2 Managing Cookies

You can control cookies through:

• Browser settings (most browsers allow you to block or delete cookies)
• Opt-out tools provided by analytics services
• Our cookie consent banner (where applicable)

Note: Disabling essential cookies may prevent you from using certain features.

11. Do Not Track Signals

Some browsers support "Do Not Track" signals. Currently, we do not respond to Do Not Track signals, as there is no industry consensus on how to interpret them. We will update this policy if we adopt Do Not Track compliance.

12. Data Breaches

In the unlikely event of a data breach that affects your personal information:

• We will notify affected users without undue delay
• We will report the breach to relevant authorities as required by law
• We will take immediate steps to contain and remediate the breach
• We will provide information about what data was affected and what steps you should take

13. Business Contact Information

If you provide business contact information for your company:

• We may use it to communicate about the Service
• We may share it with sales or customer success teams
• It is subject to the same protections as personal data
• You can update or remove it at any time

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email (for significant changes)
• We will post a notice on the Service
• Continued use after changes indicates acceptance

We encourage you to review this Privacy Policy periodically.

15. California Privacy Rights (CCPA/CPRA)

15.1 Information We Collect (Past 12 Months)

• Identifiers: Name, email, IP address
• Commercial information: Subscription details, payment history
• Internet activity: Usage data, browsing behavior on the Service
• Professional information: Company name, job title (if provided)

15.2 How We Use This Information

• Service provision and improvement
• Customer support
• Security and fraud prevention
• Legal compliance

15.3 Categories of Third Parties We Share With

• Service providers and vendors
• Payment processors
• Analytics providers

15.4 Sale of Personal Information

We do not sell your personal information and have not sold personal information in the past 12 months.

15.5 Your California Rights

California residents may:

• Request disclosure of data collected and shared
• Request deletion of personal information
• Opt out of sales (not applicable, as we don't sell data)
• Not be discriminated against for exercising these rights

To exercise these rights, contact us at hello@pagenflow.com.

16. European Privacy Rights (GDPR)

16.1 Data Controller

Pagenflow is the data controller for personal data collected through the Service.

16.2 Legal Bases for Processing

We process your data based on:

• Performance of contract: To provide the Service
• Legitimate interests: Service improvement, security, customer support
• Consent: Marketing communications, optional features
• Legal obligations: Compliance with laws and regulations

16.3 Your GDPR Rights

As an EEA resident, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

Contact us at hello@pagenflow.com to exercise your rights.

16.4 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

• Email: hello@pagenflow.com

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: hello@pagenflow.com
Address: Grand-Moulin Hotel Climb, Elig-Essono, Yaoundé, Cameroon

We will respond to your inquiry within 30 days.

By using Pagenflow, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.